Case Study: Johnson Controls achieves greater field productivity and customer satisfaction with TrueContext

JCI marries productivity and innovation with ProntoForms

Johnson Controls, a global HVAC and services organization, needed a way to modernize field operations across a large, complex business with more than 100,000 customer sites in North America. The company wanted to help technicians of varying experience levels complete work consistently, improve service speed and quality, and support its office-to-field digital transformation with secure, enterprise-ready tools.

TrueContext, used through its ProntoForms platform, provided low-code field apps that Johnson Controls could quickly build and adapt for different regions and workflows. The solution reduced repetitive data entry, improved visibility into field service, and enabled faster processes such as warranty invoicing and installation workflows. As a result, Johnson Controls achieved digital transformation for 7,000+ active users across North America, reduced asset downtime, and increased customer satisfaction.

Johnson Controls

Buddy Saucier

Vice President, HVAC Service