Case Study: Ingersoll Rand saves £48,818/year, boosts productivity and service quality with TrueContext (ILG Business)

Ingersoll Rand increases productivity, reduces costs and improves quality of service

Ingersoll Rand, which manages 14,000 assets and employs 50 Service Engineers and 14 Installation Engineers to support automatic door systems across the UK, faced heavy paper-based workflows, duplicated forms, manual scanning and posting, and fragmented communication. To eliminate redundant tasks, improve field data collection and streamline communications, Ingersoll Rand partnered with ILG Business and adopted the TrueContext mobile solution.

ILG Business delivered TrueContext as a fully managed, configurable and secure platform (D&B checked, encrypted) to replace paperwork and improve fleet management, access and response. The change eliminated lost documents, boosted engineer engagement and process accuracy, improved revisit planning and customer satisfaction, and delivered measurable savings of £48,818 per year while increasing overall employee efficiency.

Ingersoll Rand