Case Study: Luminex achieves 50% faster quality reviews and 95% error reduction with TrueContext

Improving Compliance and Efficiency with Luminex & TrueContext

Luminex, a biological testing technology manufacturer, faced inefficient, paper-based service documentation and inconsistent audit trails after several acquisitions expanded its product lines. To meet strict FDA and industry compliance requirements and simplify field reporting, Luminex selected TrueContext’s field intelligence low-code app development platform to standardize checklists and digital workflows for its field service engineers.

TrueContext implemented customizable, in-app guided checklists with contextual pre-filled fields, offline sync and backend integration, enabling Luminex to add new checklists within 30 days. The TrueContext solution cut work order quality review time by 50%, reduced errors by 95%, shortened service checklist implementation from months to weeks, lowered rework, improved first-time fixes, and supported compliance with SOC2 and HIPAA.

Luminex

Jason Pena

Area Service Director