Case Study: Fifth‑Largest Cable Provider in the US achieves heightened productivity and regulatory compliance with TrueContext

How TrueContext helped the company increase productivity, improve data collection, save costs, meet regulatory requirements, and more

The fifth-largest cable provider company in the US turned to TrueContext to address inconsistent drop-cable installation workflows, poor field-data capture and sharing, FCC compliance and reporting needs, customer consent and feedback capture, and the need to support a large, mixed workforce on Android and iOS while integrating with its system of record.

TrueContext deployed a no-code mobile forms solution integrated with Oracle Field Service Cloud to standardize installations, enable accurate real-time data and photo capture, collect customer signatures/feedback, and streamline reporting. In six months technicians submitted over 905,000 forms, the operator improved first-time fixes and leak remediation, met FCC requirements more reliably, standardized processes across employees and contractors, and reduced developer costs by replacing third-party app work with TrueContext.