Case Study: Leading Energy Utility Company achieves improved inspections, regulatory compliance, and higher asset uptime with TrueContext

How TrueContext has contributed to increased efficiency, improved operations, higher asset uptimes, improved data security, and more

A leading energy utility and its subsidiary, responsible for generating, transmitting and distributing electricity across California, faced major challenges including wildfire liability, strict CPUC regulations, aging assets, remote substations and the need to securely capture and share field data. The company turned to TrueContext and its no-code field inspection platform to standardize complex inspections, support drone and multi-technician workflows, and ensure cross‑platform mobile access and strong data security.

TrueContext deployed a secure, SOC 2 Type 2 and FDA Title 21 CFR Part 1–certified inspection solution that enables offline and remote data capture, shared forms, and easy training for a large, diverse workforce. As a result, technicians have submitted over 270,000 unique forms in six months, hundreds of employees and contractors are operational on the platform, the utility meets CPUC compliance requirements, and asset uptime and inspection efficiency have measurably improved.