Case Study: US-Based Multi-Specialty Medical Practice Service Provider improves patient care, compliance, and revenue with TrueContext

how TrueContext contributed to increasing compliance, improving data capture, increasing revenue, and more

A US-based multi-specialty medical practice running a dental outreach program for underserved children across five states needed a secure, scalable way to collect extensive patient data (40–95+ data points per visit) while meeting HIPAA, SOC 2 Type II and FDA Title 21 CFR Part 11 requirements. The practice faced remote locations with poor connectivity, inefficient paper forms, and a mix of iOS, Windows and Android devices, so it turned to TrueContext for mobile forms and field-team solutions.

TrueContext implemented offline-capable mobile forms (including Teamwork and field team platform features), enabling secure, device-agnostic data capture, signatures with date/geo-stamps, and seamless Google-suite integration. The vendor’s solution produced over 30,000 unique form submissions in six months, standardized PHI/PII workflows to meet audit and regulatory requirements, improved accountability and remote operations, and increased revenue by speeding insurance claims and automating provider productivity/pay calculations.