Case Study: Canadian Fuel Supplier and Distribution Company achieves faster invoicing and reduced errors with TrueContext

How ProntoForms helped the company improve back-office operations, improve technician engagement, improve CSAT, increase overall field operation efficiency, and more

A Canadian fuel supplier and distribution company that also operates a chain of retail convenience centers turned to TrueContext after struggling with paper-based inspections and billing. Manual handoffs across hundreds of remote sites created long delays from inspection to invoice, missing or inaccurate paperwork, poor-quality data, and costly rework—prompting the company to enlist TrueContext to modernize its invoicing and field data capture.

TrueContext deployed mobile, evidence-based forms and workflows so technicians can capture photos and signatures, order parts, generate quotes, and send invoices directly from the field. The solution digitized back-office processes, removed document scanning, sped up the sales–inspection–invoice–payment cycle, reduced errors and rework, increased technician engagement, and improved customer satisfaction; citizen developers can also update forms in as little as 30 minutes. TrueContext’s implementation delivered more efficient field and office operations and faster, more accurate invoicing.