Case Study: a global Fortune 500 HVAC and electronics manufacturer improves warranty claims processing with ProntoForms

Global Fortune 500 HVAC and Electronics Manufacturer - Customer Case Study

A global Fortune 500 HVAC and electronics manufacturer faced inefficient, paper-based warranty claim processes that led to slow processing times, administrative inefficiencies, and a lack of agility. These challenges resulted in a -12% margin for its warranty department and poor information flow between field technicians, branch offices, and customers.

Using the ProntoForms platform, the company deployed a digital solution to automate repair and replacement workflows. ProntoForms enabled real-time data flow from the field to back-office systems, empowered citizen developers to build custom forms, and drastically sped up claim invoicing. As a result, the company achieved a rapid ROI, saving over $300K, and transformed its warranty department to a +43% margin within five years, while also improving customer satisfaction.