Case Study: Gateway Mechanical achieves 7-day invoicing and 39+ hours/week admin savings with TrueContext

Gateway Mechanical cranks up productivity with TrueContext

Gateway Mechanical, a Western Canada firm with 300 field technicians handling about 40,000 service tickets a year, struggled with a paper-based process that drove up administrative costs, slowed invoicing to 21–30 days, and required extensive manual data entry. Seeking to digitize forms and reduce paper, Gateway turned to TrueContext and its mobile form solution for smartphones and tablets.

TrueContext implemented a mobile forms platform that dispatches pre-populated work orders, captures signatures/photos/barcodes, and submits data directly to back-office systems in real time. As a result, Gateway cut invoicing to about 7 days, saved more than 39 hours of weekly data entry (reducing what took 2.5 employees days each week to one person in minutes), and enabled real-time dispatching of service tickets across its workforce.

Gateway Mechanical

Dave Herbert

Mechanical IT Manager