Case Study: Fortune 500 Medical Device Manufacturer achieves standardized, scalable physician training and improved compliance with TrueContext

Fortune 500 medical device manufacturer improves physician training capabilities

The Fortune 500 medical device manufacturer faced challenges training physicians and staff on complex, multi-step device procedures across a global workforce of over 20,000, relying on paper and legacy systems, and needing to meet changing regulatory requirements while controlling costs. They engaged TrueContext — including its visual no-code builder, TrueContext University training, and offline/mobile capabilities — to build scalable, standardized training and safety checklists for field service engineers.

TrueContext implemented conditional-logic digital checklists, offline forms, Salesforce integration, and built-in security/compliance features, enabling citizen developers to update training assets in real time. As a result, field teams have submitted over 4,500 unique forms in the past six months, training and invoicing at point-of-service is faster, processes are standardized, and the company reports improved efficiency, agility and audit-readiness thanks to TrueContext.