Case Study: ARxIUM achieves 100% digital workflows and faster customer follow-up with TrueContext

ARxIUM prescribes efficiency with Salesforce and TrueContext

ARxIUM, an industry-leading provider of pharmacy automation solutions, struggled with paper-based field documentation: technicians’ site surveys and maintenance forms were late, illegible, or incomplete, causing delays, missed data in client operations, and inconsistent records despite using Salesforce Service Cloud and Google Sheets. To address this, ARxIUM turned to TrueContext and its mobile form solution to replace paper workflows and integrate with their existing systems.

TrueContext delivered smartphone and tablet survey workflows that update asset records in Salesforce in real time, pull part data from Google Sheets, and automatically send formatted PDF reports to customers. The deployment—rolled out in phased releases with technician feedback—achieved 100% digital workflows, cut roughly 50 minutes from service times (moving form completion to real time), improved CSAT through faster follow-up and customer sign-offs, and uncovered new revenue opportunities, according to ARxIUM.

ARxIUM

Jodie Menard

Director of Customer Care