Case Study: AAA Carolinas saves 750 hours monthly with TrueContext

AAA fuels productivity engine with ProntoForms

AAA Carolinas, a large and fast-growing club with over 1,300 employees, faced significant inefficiencies in its vehicle inspection process, which was reliant on clunky and difficult-to-manage paper forms. The challenge was to mobilize and streamline this process for their drivers, who complete roughly 15,000 service calls per month, as the paper system was causing delays and data accessibility issues.

To solve this, AAA Carolinas implemented the ProntoForms mobile forms solution. This allowed drivers to complete digital inspection forms on mobile devices, with data automatically uploaded for easy access. The solution from ProntoForms saved drivers an average of three minutes per call, resulting in 750 hours saved every month and leading to faster response times for their members.

AAA Carolinas

Jody Smith

Fleet Operations Manager