Case Study: Global Medical Technology Company achieves increased repair revenue and standardized depot workflows with TrueContext

A global medical technology company turned to TrueContext for assistance with challenges it faced in executing work and generating revenue from its repair depot

A global medical technology company faced slow, paper‑heavy depot repairs, missing parts and complex, changing regulatory checklists across countries, and struggled to calculate and bill repair costs promptly. The company turned to TrueContext, using its digital service work order and form automation capabilities to replace paper forms, standardize checklists, and integrate with existing systems.

TrueContext implemented standardized, scalable digital service orders and intelligent form automation so technicians can receive, tag, order parts, manage loaners, and restrict edits for traceability. As a result, TrueContext helped the company standardize procedures across U.S. depots, deploy service orders in Singapore and begin expansion into Asia and Europe, improve workflow and data traceability, and increase revenue through detailed invoicing and depot-level profitability analysis.