Case Study: Fortune 500 Medical Device Manufacturer achieves $700K cost savings and streamlined preventive maintenance with TrueContext

A Fortune 500 medical device manufacturer turned to TrueContext for assistance in transforming its preventive maintenance practice

A Fortune 500 medical device manufacturer turned to TrueContext to modernize its preventive maintenance practice. The organization — with over 20,000 employees across 70 countries — faced complex multi-step SOPs, manual or semi-digitized forms, lack of meaningful analytics, scalability challenges, and stringent regulatory requirements (GxP/FDA Part‑11/ISO 13485) that made standardizing checklists and ensuring data integrity difficult.

TrueContext implemented a visual, low-code forms platform (integrated with the company’s ServiceMax data) to automate service checklists, pull existing records, enable geo-stamping and digital signatures, and provide analytics and audit-ready reporting. TrueContext’s solution delivered measurable impact: eliminating repeat work and saving over 15 minutes per case (~$700K), deploying 99+ unique forms with 7,000+ submissions (nearly 2,000 for preventive maintenance), reducing errors, speeding quotes, and improving compliance and traceability.