Case Study: Global Medical Device Manufacturer achieves 75% admin reduction, same-day data availability, and fewer truck rolls with TrueContext

Global Medical Device Manufacturer - Customer Case Study

A global medical device manufacturer struggled with a paper-based field service process that left technicians buried in administration (up to 42 pages and ~1 hour per visit), created data silos and delayed visibility for up to 48 hours, and caused compliance gaps. To modernize its service operations, the company partnered with TrueContext and adopted the TrueContext platform to replace paper workflows and capture richer asset and visit data.

TrueContext implemented dynamic, conditional digital forms, integrations with ServiceMax and Salesforce, and IoT-enabled data capture to enable trend analysis and just-in-time maintenance. The deployment delivered a 75% reduction in field admin time (from ~1 hour to 15 minutes), same-day data availability, and fewer unnecessary truck rolls, while positioning the customer to move toward predictive, AI-assisted service—all powered by TrueContext.