Case Study: Global Elevator Enterprise Company achieves industry-leading safety and streamlined installation-to-service handovers with TrueContext

Setting the Safety Standard with a Global Elevator Enterprise

Global Elevator Enterprise, a global vertical transportation and heavy‑manufacturing company operating across 25+ countries, faced fragmented field teams, paper‑based safety processes, slow updates for changing regulations, and the urgent goal of zero fatalities. To industrialize safety and compliance and remove paper from the field, they deployed TrueContext’s digital workflow platform to standardize audits, inspections, site readiness, and compliance across regions and languages.

TrueContext implemented conditional, sectioned workflows with embedded safety protocols, multi‑language forms, fault‑code troubleshooting, and an installation‑to‑service handover that tracks ownership and completion at branch and technician levels. The rollout across 25+ countries delivered measurable results—improved completion rates and accountability, world‑class asset performance, industry recognition from bodies like TUV and TSSA, reduced follow‑up costs, and a 30% increase in customers signing quick quotes presented by technicians—demonstrating clear safety and commercial impact.