Case Study: IGA Istanbul New Airport achieves instant, Full HD video customer support with TrueConf

IGA Istanbul New Airport - Customer Case Study

IGA Istanbul New Airport faced the challenge of serving hundreds of millions of passengers in a massive new terminal and needed to digitize customer service with self-service kiosks that could provide real-time visual assistance. To meet this requirement, the airport selected TrueConf and deployed the TrueConf SDK for Windows to enable live video calls from interactive kiosks.

TrueConf’s SDK was embedded into Cizgi-manufactured kiosks to deliver one-click Full HD video assistance, content sharing, server-side recording and a queueing algorithm that routes callers to available agents. The solution cut customer wait times by connecting travelers to help in seconds, boosted user engagement and satisfaction, and lowered the airport’s customer-service cost base—results that have encouraged plans to expand the kiosk rollout with TrueConf at the core.

IGA Istanbul New Airport

Mehmet Berk

Sales Marketing