Case Study: Whitworths achieves seamless EDI automation and ERP integration with TrueCommerce

Whitworths Benefits From Truecommerce’s Integrated Edi Managed Service

Whitworths Ltd, the UK’s leading supplier of dried fruit, nuts and seeds, faced a challenge when upgrading to a new IFS ERP: its on‑premise EDI solution would have been costly and would have tied up scarce internal IT resource. To avoid day‑to‑day EDI management and ensure continued trading with major supermarkets, Whitworths selected TrueCommerce’s fully managed, integrated EDI service.

TrueCommerce ran the end‑to‑end implementation and now operates a dedicated managed‑service team that monitors message validation, configures formats and onboards new trading partners. The cutover was seamless—no orders were missed or late and invoices were sent correctly—and TrueCommerce rapidly resolved a post‑migration invoicing format issue that was affecting cash flow. Whitworths now benefits from a stable, scalable EDI platform, faster partner onboarding and reduced internal IT burden thanks to TrueCommerce.

Whitworths

Steven Griffiths

Head of IT