Case Study: Pearhead achieves 48-hour faster Amazon shipping and 91% Amazon ASN on-time score with TrueCommerce Integrated EDI for NetSuite

TrueCommerce Integrated EDI for NetSuite ERP Helps Pearhead Do Business in Every Direction and Achieve 91% Amazon ASN On-Time Score

Pearhead, a leading global lifestyle and gift brand, struggled with a standalone EDI system and spreadsheet-driven processes that left inventory and order data siloed at its 3PL, slowed order-to-cash cycles, and risked failing retailer requirements like Amazon Prime. To address this, Pearhead implemented TrueCommerce Integrated EDI for NetSuite ERP with vendor TrueCommerce to eliminate manual work and improve end-to-end visibility.

TrueCommerce’s integrated EDI automated PO, ASN, invoice and warehouse document flows directly into NetSuite, delivering near real-time transaction visibility and cutting EDI order turnaround from days to minutes (ASNs from ~24 hours to ~30 minutes). The change accelerated Amazon shipments by 48 hours, raised Pearhead’s Amazon ASN on-time score from 46% to 91%, reduced chargebacks, improved vendor scorecards, and freed staff for higher-value tasks.

Pearhead

Lennie Diyco

Director of Warehousing and Logistics