Case Study: Trau & Loevner achieves rapid, accurate order processing and faster onboarding with TrueCommerce EDI

Trau & Loevner - Customer Case Study

Trau & Loevner, a family‑owned apparel manufacturer producing roughly 12,000–16,000 dozen T‑shirts per week and selling to retailers like Kohl’s, JCPenney and Five Below, needed to automate EDI to meet retailer requirements and integrate with their existing Microsoft Dynamics SL system. They selected TrueCommerce’s EDI solution for Microsoft Dynamics SL to replace manual order entry and support growing trading partner demands.

TrueCommerce implemented a fully managed EDI service with cross‑reference tables and automated data flows that integrate directly with Microsoft Dynamics, enabling rapid onboarding (new partners went live in one week vs. an estimated three–four weeks), eliminating manual data entry, and preventing the need to hire at least one additional full‑time order processor. TrueCommerce’s support also helped resolve disputed ASNs and reverse chargebacks, and allowed Trau & Loevner to smoothly handle large order volumes when retailers reopened in 2020.

Trau & Loevner

Ken Schnur

Production Coordinator