Case Study: Susquehanna Glass achieves scalable 4,000‑order/day drop‑ship fulfillment and custom labeling with TrueCommerce Pack & Ship

Susquehanna Glass Transforms the Supply Chain with TrueCommerce

Susquehanna Glass, a family-owned glass decorating and drop‑ship vendor, needed to meet a sudden customer requirement to drop‑ship the same SKU to up to 4,000 buyers per day and apply a nonstandard 3×5-inch box label. Their legacy FTP/homegrown shipping solution also mishandled personalized items and created manual, time‑consuming steps, so Susquehanna Glass engaged TrueCommerce and its TrueCommerce integrated EDI for Sage 100 ERP and TrueCommerce Pack & Ship.

TrueCommerce implemented Pack & Ship (with the Scheduler EDI add‑on) integrated with Sage 100, configured custom labeling and line‑item personalization rules, and provided hands‑on support. As a result, label processing fell from nearly four minutes per label to under 30 seconds, order handling scaled from hundreds to the ability to process over 4,000 drop‑ship orders per day, EDI ASNs became accurate, and manual consolidation errors were eliminated.

Susquehanna Glass

Todd Parsons

Controller