Case Study: Stelrad Radiators streamlines order processing and scales EDI onboarding with TrueCommerce

Stelrad Radiators automates order processing and scales onboarding without adding headcount with TrueCommerce

Stelrad Radiators, the UK's leading radiator manufacturer, faced significant operational challenges due to manually processing a high volume of customer orders. This time-consuming and error-prone task created inefficiencies and potential delays. To overcome this, Stelrad partnered with TrueCommerce to implement a seamless EDI solution.

The solution from TrueCommerce involved implementing a middleware layer integrated with Stelrad's SAP ERP to manage data flow and provide real-time monitoring. This touchless EDI system automated the order-to-cash process, drastically improving data accuracy and operational scalability. As a result, Stelrad can now onboard more customers without increasing headcount, allows its customer service team to focus on value-adding engagement, and maintains a smooth process even during peak periods.

Stelrad Radiators

Ryan Evans

IT Business Support Analyst