Case Study: Real Good Food achieves complete peace of mind and improved order visibility with TrueCommerce

Real Good Food Benefit From Complete Peace Of Mind When It Comes to Their Electronic Trading

Real Good Food plc, a £120m premium bakery and food ingredients group, was struggling with an ageing, on‑premise dual‑supplier EDI setup (including dial‑up connectivity) that was costly, time‑consuming to manage and left the business vulnerable to outages and limited order visibility. Seeking a cloud‑based, outsourced EDI managed service, Real Good Food engaged TrueCommerce to replace their legacy solution and improve scalability and visibility for customer service.

TrueCommerce implemented its cloud EDI managed service—hosted across dual IBM data centres and integrated with Real Good Food’s ERP—migrating trading partners with minimal disruption and automating high order volumes. The TrueCommerce solution removed day‑to‑day EDI administration, reduced connectivity risk, freed internal IT resources for business‑critical work, and gave customer service full order visibility, improving response times and overall service levels.

Real Good Food

John Taubman

Director