Case Study: PJH achieves streamlined, cost-effective managed EDI and faster partner onboarding with TrueCommerce

Pjh Reaps the Rewards By Utilising the Managed Service Solution From Truecommerce

PJH, a leading supplier of bathrooms, kitchens and appliances (part of the Globe Union group and supplying over 2,000 independent retailers and major housebuilders), faced mounting strain on its internal IT from a cumbersome EDI platform that required significant development work to translate message types and onboard new trading partners. With their incumbent contract ending, PJH sought a more flexible, efficient and cost‑effective managed EDI solution and engaged TrueCommerce to address these challenges.

TrueCommerce delivered a fully managed EDI service—handling onboarding, translating multiple message types and providing a dedicated implementation resource—allowing PJH to migrate smoothly and leverage TrueCommerce’s existing trading‑partner relationships. The TrueCommerce-managed approach removed the daily EDI burden from PJH’s IT team, supported over 20 trading partners, enabled trading with smaller suppliers via web portal and e‑invoicing, and delivered a more scalable, cost‑effective electronic trading process.

PJH

Graham Allcroft

Head of IT