Case Study: Oppenheimer Companies, Inc. achieves rapid EDI automation and outstanding customer service with TrueCommerce for Microsoft Dynamics GP

Peak Foods Division “Corners Their Market” with Outstanding Customer Service driven by TrueCommerce for Microsoft Dynamics GP

Oppenheimer Companies’ Peak Foods division struggled with a slow, manual EDI workflow that delayed new-customer setups 6–8 weeks, required 2–3 weeks to resolve technical issues, and relied on Excel macros and FTP transfers into Microsoft Dynamics GP. Seeking faster, more reliable integration, Oppenheimer selected TrueCommerce and its integrated EDI solution for Microsoft Dynamics GP.

TrueCommerce implemented automated EDI (including EDI 810/880 invoices and EDI 850/875 purchase orders) directly into Dynamics GP, connecting Oppenheimer to about 60 major grocery retailers. The TrueCommerce solution cut document processing from 3–5 minutes each to batch processing in 15–20 seconds, handles roughly 40–50 transactions per day, freed customer service and accounting staff for higher-value work, improved made-to-order shipping shelf life, and delivered rapid, same-day support.

Oppenheimer Companies, Inc.

Blair Christensen

EDI and Database Administrator