Case Study: IBP Group achieves 90% reduction in manual processes and faster order turnarounds with TrueCommerce EDI managed service

Manufacturer of HVACR fittings improves internal efficiencies and delivers greater customer service, by implementing EDI from TrueCommerce

IBP Group, a leading global manufacturer of HVACR fittings, was struggling with in-house EDI that drained IT resources and forced customer service teams to manually key hundreds of order lines each day. To scale electronic trading and relieve its IT department, IBP Group turned to TrueCommerce for an EDI managed service.

TrueCommerce implemented a managed EDI solution integrated with IBP Group’s JD Edwards system, taking on implementation, validation rules, proactive monitoring and ongoing support for new connections. The deployment delivered a 90% reduction in manual processes, increased accuracy, faster order acknowledgments, and freed IT and customer-service teams to focus on higher-value work.

IBP Group

Neville Billingham

IT Technical Specialist