Case Study: Katech achieves same-day shipping and scalable multichannel eCommerce with TrueCommerce Nexternal

Katech Meets Evolving Customer Needs with TrueCommerce Nexternal eCommerce

Katech, a premier performance engine and vehicle builder, needed to shift from serving large corporate racing customers to the competitive retail motorsports aftermarket and efficiently ship many small orders to individual consumers. To support new retail channels and remove tedious manual order entry and shipping calculations, Katech deployed TrueCommerce Nexternal eCommerce.

TrueCommerce Nexternal automated order management and integrated with UPS and Sage 50 to eliminate rekeying, calculate shipping at checkout, and automatically email tracking numbers; Katech now processes about 100 orders per week, supports same-day shipping for orders received before 2:00 p.m., and has grown online sales year over year while handling higher volume without adding staff. TrueCommerce Nexternal’s fast setup and responsive support delivered clear operational gains and improved customer experience for Katech.

Katech

Jason Harding

Directory of Aftermarket Operations