Case Study: Combi USA achieves end-to-end automated order processing for Amazon, Target and major retailers with TrueCommerce

Juvenile Products Manufacturer Automates the Unique Order Processing Requirements of Key Customers with TrueCommerce

Combi USA, a leading juvenile products manufacturer, needed to support growing sales across major retailers and online channels while meeting strict trading partner requirements (for example, Target’s 30-minute PO acknowledgement). To address these challenges, Combi USA worked with TrueCommerce, leveraging its EDI services and the TrueCommerce Amazon Marketplace Integration and Scheduler to automate order flows into its Sage 100 system.

TrueCommerce implemented end-to-end EDI automation— importing Amazon orders, sending ASNs and tracking numbers, generating packing slips and turning around PO acknowledgements every 15 minutes— with the Amazon Marketplace Integration and Scheduler rolled out in under a week. The TrueCommerce solution eliminated manual processing, handled 10–20 FBA drop-ship orders per week, prevented multiple weekly chargebacks from Target, and enabled Combi USA to scale order volume without adding staff.

Combi USA

Tanika Snyder

Accounts Payable/EDI