Case Study: Frank Roberts & Sons achieves business-critical EDI reliability and improved efficiency with TrueCommerce

International baker relies on TrueCommerce and SAP for business critical EDI capability

Frank Roberts and Sons (Roberts Bakery), an international baker producing around two million loaves, rolls and morning goods each week, needed uninterrupted electronic data interchange to keep perishable products moving to major retailers and caterers. To ensure service continuity and integrate with its SAP back‑office accounting system, Roberts selected the SAP version of TrueCommerce’s EDI solution to handle business‑critical file transfers.

TrueCommerce implemented an SAP‑integrated EDI service that automated orders, invoices and other file types, enabling reliable 24/7 data exchange, smoother production planning and logistics, and reduced manual processing. The TrueCommerce solution delivered improved efficiency and lower costs while maintaining supply‑chain continuity—capabilities Roberts’ IT manager highlighted for their day‑to‑day reliability.

Frank Roberts & Sons

Ian Dando

IT Manager