Case Study: Henkel achieves scalable next-generation VMI and increased analyst productivity with TrueCommerce

Henkel's path to a new generation of VMI

Henkel, a global consumer goods company managing thousands of SKUs and hundreds of customer delivery points across North America, faced a scaling challenge with its Vendor Managed Inventory (VMI) program: processes were manual, Excel-driven and non-standardized, preventing expansion and advanced VMI practices. To modernize and scale VMI, Henkel selected the TrueCommerce VMI SaaS platform as its next‑generation solution.

TrueCommerce implemented a cloud VMI platform with dedicated Customer Care support and completed the North American rollout in six months. The TrueCommerce solution automated dozens of daily tasks, increased VMI analyst productivity and capacity, removed IT burdens for retailer data interpretation, and improved reporting so Henkel can see scorecard metrics before customers do. As a result Henkel maintained or improved inventory metrics, transitioned all existing VMI partners in six months, and is now expanding its VMI program to new partners and locations.

Henkel

Tracee Abu

Manager