Case Study: Worthington Direct achieves 80%+ automated order processing and major efficiency gains with TrueCommerce OneTime supplier enablement solution

Furniture Supplier Takes Quantum Leap in Order Processing Automation and Efficiency with TrueCommerce Supplier Enablement Solution

Worthington Direct, a premier institutional furniture supplier, faced slow, paper-based order processing, manual PO and freight invoicing, and the need for extra seasonal staff. After modernizing its ERP with Microsoft Dynamics GP and SalesPad, Worthington selected TrueCommerce and its OneTime supplier enablement managed service to automate supplier communications and streamline workflows across partners of varying technical capability.

TrueCommerce implemented OneTime to send POs via EDI or a supplier portal, automate acknowledgements, shipping notices and third‑party freight invoicing, and provide a managed service desk for onboarding and support. The result: over 80% of sales order volume now flows automatically, near‑total adoption among suppliers with sufficient volume, same‑day processing replacing days of manual work, and Worthington avoided hiring two–three additional summer staff despite forecasted 10–20% sales growth—driving faster, more accurate operations and significant cost savings.

Worthington Direct

Brian Heiland

Vice President