Case Study: Hozelock achieves faster EDI onboarding and improved customer service with TrueCommerce OneTime

Fully Managed, Outsourced Solution Delivers Improved Quality of Service to Customers

Hozelock, a Birmingham-based manufacturer of garden equipment, struggled with an inflexible on-premise EDI system that tied up IT resources and made it slow to meet changing customer requirements. In 2007 Hozelock outsourced its electronic trading to TrueCommerce, adopting the fully managed OneTime B2B solution to avoid investing in hardware, software or internal integration teams.

TrueCommerce integrated OneTime with Hozelock’s ERP, consolidated customers onto a single EDI platform and handled onboarding and non‑standard requirements, freeing Hozelock’s IT team to focus on core activities. The solution expanded connectivity from nine to sixteen customers (now representing 70% of UK turnover), reduced IT costs and manual order-entry errors, and improved customer service levels.

Hozelock

Trevor Austin

IT Director