Case Study: AndWest achieves 4,000+ hours saved and streamlined shipping with TrueCommerce Pack & Ship

Creates Efficiency for Growth with TrueCommerce Pack & Ship

AndWest, a family‑owned western‑wear accessories supplier, was overwhelmed by rapidly growing order volumes—receiving hundreds of pages of manual orders weekly and facing new Advance Shipping Notice requirements from large retailers like Boot Barn. To replace time‑consuming paper processes and manual QuickBooks data entry, AndWest selected TrueCommerce Pack & Ship (integrated with QuickBooks Enterprise) to digitize and connect its fulfillment workflow.

TrueCommerce implemented Pack & Ship to automate order import, label printing, ASN and invoicing, and provide real‑time reporting. The result: Pack & Ship processes roughly 400–500 shipments per week for a single customer, eliminated about 300 pieces of paper weekly, cut customer issue communications by 90%, and saved the company over 4,000 labor hours per year (including 500 hours for the controller), while enabling remote work and faster support.

AndWest

John Kalkanian

Controller