Case Study: Cathy’s Concepts achieves faster, more accurate high-volume drop-shipping with TrueCommerce

Cathy's Concepts Drives High-Volume Drop-Shipping Speed and Accuracy with TrueCommerce

Cathy’s Concepts, a leading manufacturer of wedding accessories and personalized gifts, needed to support a 100% drop‑shipping business model that more than triples in order volume during peak seasons while eliminating time‑consuming manual order entry for non‑EDI customers. To solve this challenge it partnered with TrueCommerce, deploying TrueCommerce EDI integrated with its Distribution One ERP‑ONE system (plus the TrueCommerce Scheduler add‑on) to automate EDI trading‑partner transactions.

TrueCommerce automated inbound EDI orders and outbound EDI invoices and ASNs, provided no‑charge trading‑partner map updates, and scheduled imports/exports to eliminate manual rekeying. The result: faster shipping, higher accuracy versus manual processes, immediate ROI through headcount savings, the ability to handle thousands of EDI transactions monthly (with transaction spikes of over 300% during peak periods) and preservation of Cathy’s Concepts’ high fulfillment accuracy. TrueCommerce’s solution scaled seamlessly through peaks and onboarding of new partners, enabling the company to grow drop‑ship volume without adding staff.

Cathy's Concept

Ryan Plew

Workflow Analyst