Case Study: Commercial Group achieves sector-leading online customer experience and streamlined operations with TrueCommerce Netalogue

Award-winning independently owned office services company improves customer service with B2B ecommerce

Commercial Group, the largest independently owned office services company in the UK, distributes over 20,000 lines of stationery and equipment to more than 2,500 customers each week. Faced with the need to deliver the same high-quality, flexible and reliable service online as offline—and to integrate with clients’ e-procurement systems—Commercial Group selected TrueCommerce Netalogue and its Netalogue™ B2B Ecommerce Platform to modernize its digital offering.

TrueCommerce Netalogue implemented a bespoke Netalogue solution with back-office and print-management integration, punchout and hosted multi-level eprocurement features, plus native iPhone/iPad B2B apps and real-time stock checks. The deployment delivered a sector-leading online customer experience, streamlined processes, measurable cost savings through improved contract and process controls, support for 20,000 SKUs and 2,500+ customers weekly, high availability hosting, and—per Commercial’s COO—was on time, on budget and a key part of the company’s strong revenue growth.

Commercial Group

Richard Keatinge

Chief Operating Officer