Case Study: Antimicrobial Therapy, Inc. achieves 50% faster Amazon order processing with TrueCommerce Nexternal

Antimicrobial Therapy Processes Amazon Orders 50% Faster with TrueCommerce Nexternal eCommerce Integration

Antimicrobial Therapy, Inc., publisher of The Sanford Guides, began selling on Amazon in December 2018 and quickly faced the challenge of manually processing Amazon orders—rekeying data into Endicia Label Server and QuickBooks and managing orders separately in Amazon Seller Central. Already a TrueCommerce Nexternal customer for its branded storefront, Antimicrobial Therapy needed an automated way to synchronize Amazon orders and inventory with its eCommerce order management system.

TrueCommerce Nexternal implemented its built-in Amazon integration to provide bidirectional synchronization between Amazon Seller Central and the TrueCommerce Nexternal OMS (with Endicia label printing integration), fully automating order and inventory data flow. The TrueCommerce Nexternal solution cut Amazon order processing time by about 50%, enabled control of rapid spikes (typical days of 40–60 orders to peaks of 800+), and drove Amazon volume to exceed the publisher’s online store by roughly three-to-one within weeks.

Antimicrobial Therapy, Inc.

Katie Wehri

Customer Service and Order Fulfillment