Case Study: Alterity, Inc. achieves happier customers and sustained business growth with TrueCommerce EDI

A Ten-Year Partnership with TrueCommerce Yields “Happy Customers” and Ongoing Business Value for Alterity, Inc.

Alterity, Inc., the Arlington, Texas developer of Acctivate for QuickBooks, faced a common SMB challenge: customers needed turnkey EDI to comply with major retailers and to reduce manual order-entry, fulfillment errors and integration complexity. To meet that need, Alterity partnered with TrueCommerce to offer a managed, embedded EDI solution directly inside Acctivate.

TrueCommerce’s integrated EDI lets users process EDI 850/810/856 transactions from within Acctivate (local or cloud), with direct file passing and close vendor collaboration for smooth implementations. The partnership delivered faster time-to-value, stronger support, higher order accuracy and growing customer loyalty — with a decade-plus relationship since 2008 and “well over 50” SMBs using the Acctivate/TrueCommerce combination, driving referrals, cross-sell revenue and measurable retention for Alterity.

Alterity

Dakota May

Sales Manager