Case Study: Rewardsco builds trust and boosts contact rates with Truecaller Customer Experience Solution

Rewardsco boosts Truecaller-enabled activity to 99% with Truecaller for Business

Rewardsco, a Business Process Outsourcing leader based in South Africa, faced a significant challenge as customers were no longer answering their outbound calls. Their generic, unbranded caller IDs were being mistaken for spam, which eroded trust, prolonged sales cycles, and caused missed opportunities. To overcome these communication barriers, they partnered with vendor Truecaller for Business and implemented its Customer Experience Solution.

The solution from Truecaller provided Rewardsco with a Verified Business Caller ID, displaying the company name, logo, and a reason for the call to add context. This immediately built trust and increased customer pick-up rates. As a result, Rewardsco reported a significant uptick in contact rates, strengthened security for customer interactions, and enabled their agents to focus on conversations rather than explaining their identity.

Rewardsco