Case Study: Hotel Next achieves fully automated hospitality with True Omni

Hotel Next - Customer Case Study

Hotel Next, a hotel in Mexico, sought to revolutionize the hospitality experience by creating the country's first fully automated hotel. Their challenge was to eliminate traditional touchpoints like the front desk to improve guest satisfaction and operational efficiency. To achieve this, they partnered with True Omni and utilized its CiCo, Display, and Native App products.

True Omni implemented a mobile-first strategy featuring interactive kiosks for a frictionless check-in and stay. This solution allowed the hotel to reduce its staffing needs, achieve a 75% kiosk adoption rate, and increase occupancy through event-based booking integrations. The results for Hotel Next included significantly improved operational efficiency and enhanced 24/7 guest convenience.

Hotel Next