Case Study: Surge Transportation improves visibility and efficiency with Trucker Tools

Surge Transportation Surpasses Shipper Visibility KPIs, Reduces Check Calls and Expands Customer Base with Trucker Tools’ Real-Time Freight Tracking

Surge Transportation, a non-asset based freight brokerage, faced a fragmented and inefficient load tracking process. Their team had to juggle multiple shipper-mandated visibility platforms, which was disruptive for both their employees and their carrier partners. This time-consuming workflow made it difficult to meet the stringent visibility key performance indicators (KPIs) required by their shipper customers and manage their rapid growth effectively.

To solve this, they implemented the real-time freight tracking platform from vendor Trucker Tools. This platform integrated with their existing TMS and all the various shipper systems, creating a single, seamless interface for tracking. This solution dramatically improved efficiency, reduced check calls, and enabled Surge to consistently achieve visibility compliance rates in the 90s, ranking them in the top 10 on customer scorecards. The results from Trucker Tools have been a significant driver for new business and have positioned the company to manage future growth without increasing overhead.

Surge Transportation

Omar Singh

Chief Executive Officer