Case Study: United Concierge Medicine expands 24/7 sexual assault telemedicine care with Troy Web Consulting

United Concierge Medicine achieves 96% case resolution with Troy Web Consulting

United Concierge Medicine (UCM) faced significant challenges scaling their "Virtual ER" services due to reliance on a restrictive third-party white-label application. A critical healthcare gap they sought to address was the lack of Sexual Assault Nurse Examiners (SANEs) in rural areas, which forced survivors of sexual assault to endure traumatic transfers for care. To overcome these obstacles, UCM partnered with vendor Troy Web Consulting.

Troy Web Consulting built a proprietary custom telemedicine platform for UCM, transitioning them from the third-party solution. Their solution, which included a mobile application with integrated high-fidelity video, enables remote SANE experts to guide on-site staff through forensic exams in real time. This resulted in a 95% patient satisfaction rate, over 60% cost savings from reduced transfers, and a 96% virtual case resolution rate, dramatically improving access to critical care.

United Concierge Medicine