Case Study: NYSCOPBA connects 26,000+ officers with secure mobile benefits access with Troy Web Consulting

Nyscopba connects 26,000+ officers with Troy Web Consulting

The customer, NYSCOPBA, a union representing over 26,000 New York State correctional officers and retirees, faced a significant communication gap. Their members struggled to access critical benefits and legal information through a website that was difficult to navigate on mobile devices. Troy Web Consulting was engaged to address this challenge and develop a more accessible solution for the mobile workforce.

Troy Web Consulting built a secure, HIPAA-compliant mobile application for iOS and Android. Their solution involved creating custom middleware to seamlessly integrate with the union's legacy systems and employing a mobile-first design to immediately surface vital information. The result was a unified digital platform that successfully connected all 26,000+ members with their essential union resources in a fully compliant manner, establishing a scalable foundation for future growth.

Nyscopba