Case Study: Arc’teryx drives sustainable resale growth with Trove

How Arc’teryx added recommerce for environmental and financial returns

Arc’teryx, the outdoor apparel brand, wanted a way to align resale with its sustainability commitments while creating a program that was self-funding, margin-accretive, and strong for the customer experience. The company explored recommerce as a way to give durable gear a second life, attract new and younger shoppers, and strengthen loyalty through used gear trade-ins and resale.

Trove provided the white-label resale solution and end-to-end operations, including buyback, authentication, photography, pricing, listing, shipping, and analytics, powering Arc’teryx Used Gear online and in stores. The program processed nearly 5,000 items in its first six months, doubled accepted trade-ins in 2020, quintupled holiday sales year over year, and drove repeat behavior, with 20% of customers trading in more than once and 20% of purchasers returning for more Used Gear.

Arc’teryx

Karen Campbell

Director of Strategic Planning & New Business Development