Case Study: a million dollar gaming company improves response times by 90% with Troopr

Million Dollar Gaming Company - Customer Case Study

The customer, a million dollar gaming company, faced a challenge where its IT and NOC teams were manually creating Jira tickets from Slack conversations and alerts. This slow, manual process for handling both production issues and employee requests resulted in inefficient workflows and higher response and resolution times. They implemented Troopr to address this problem.

Troopr provided a solution that created a seamless, bi-directional sync between Slack and Jira Service Management. This automation eliminated the need for agents to copy-paste information, capturing all conversations and attachments directly into tickets. As a result, the teams improved their productivity with more efficient workflows and achieved a 90% improvement in response times.