Case Study: MGID streamlines Jira-Slack support workflows with Troopr

MGID - Customer Case Study

MGID, a native advertising platform, faced challenges as their tech support teams struggled with manual work. Their teams used Jira and Slack separately, requiring them to constantly copy and paste updates between the two systems. This inefficiency meant that key stakeholders, including the CTO, lacked real-time visibility into project progress, which hindered planning.

Troopr solved this by integrating Jira and Slack. The solution automatically synced all ticket updates between the platforms, eliminating the need for manual copying. This provided stakeholders with real-time insights into project progress directly within Slack. Troopr saved the support team significant time on manual tasks, leading to better real-time visibility and an improved customer experience that directly impacted MGID's business bottom line.

MGID