Case Study: a leading music streaming and media services provider achieves 70% productivity gains with Troopr

Leading Music Streaming and Media Services Provider - Customer Case Study

The customer, a leading music streaming and media services provider, faced a significant operational challenge. Their ad operations teams struggled with a disconnect between their project management in Jira Software Cloud and campaign discussions in Slack. This required extensive manual copying and pasting of information, which drastically slowed down campaign progress. They sought a solution from Troopr to bridge this gap and allow them to use Jira directly from Slack.

Troopr implemented a solution that integrated the two platforms, enabling the teams to create, track, and update Jira issues directly from their Slack channels. Campaign discussions were automatically synced with corresponding Jira issues, and alerts for task updates were delivered directly to Slack. This eliminated context switching and manual work for the team. As a result, Troopr improved the team's productivity by an impressive 70%.