Case Study: Dream11 reduces IT response and resolution times with Troopr

Dream11 - Customer Case Study

Dream11, an $8 billion sports technology company, faced significant inefficiencies in its IT and support workflows. Their teams used Slack and Jira separately, which required extensive manual copying, pasting, and pinging to track requests and sync updates between the two platforms. This process was error-prone and caused delays, especially for requests that required managerial approval.

Troopr implemented a solution that automated the bi-directional sync between Slack and Jira. Their platform captured all conversations and updates in real-time, automatically routed issues to the correct teams, and streamlined the approval process within Slack. As a result, Dream11's IT support team saw a over 90% reduction in median response times and a over 40% improvement in resolution time, while also gaining more efficient reporting and meeting workflows.

Dream11