Case Study: Bowery Valuation improves support response and resolution times with Troopr

Bowery Valuation - Customer Case Study

Bowery Valuation, a tech-enabled commercial real estate appraisal firm, faced challenges with its internal support and engineering teams. Their support agents struggled with manually syncing conversations between Slack and Jira, while the engineering team was losing productive time to constant context switching for Zoom-based scrum meetings.

Troopr implemented a solution that automated the syncing of Slack and Jira, eliminating manual work for support agents. For the engineering team, Troopr enabled asynchronous scrum ceremonies to be run directly within Slack. This integration resulted in Troopr improving support response times by 80% and resolution times by 40% for Bowery Valuation.

Bowery Valuation