Case Study: Beanworks automates Slack support responses with Troopr Wiki

Beanworks - Customer Case Study

Beanworks, a fintech company based in Canada, was facing a challenge with repetitive engineering support requests and troubleshooting queries being handled inefficiently through Slack DMs. These questions were already documented in Confluence, and the team needed a way to automate responses within Slack. They turned to the vendor Troopr for a solution.

Troopr implemented its Troopr Wiki product, which automatically suggested answers from Confluence directly in Slack channels. This solution auto-resolved repetitive queries, saving engineers time through automatic deflection. The impact was an improvement in both response and resolution rates for Beanworks' customers.

Beanworks