Case Study: Crucial Music achieves faster, transparent artist payouts with Trolley

How Crucial Music eliminated paper checks & automated royalty payouts

Crucial Music, a music licensing catalog for independent artists, faced significant challenges with its manual and inefficient royalty payment process. They relied on physical checks and PayPal, which were time-consuming, costly, and prone to errors like bounced checks and locked accounts. This created a frustrating and opaque experience for their artists. Seeking a modern solution, they turned to the vendor Trolley to automate and streamline their payouts.

By implementing Trolley's payment platform, Crucial Music automated its entire payout and tax reporting process. The results were substantial: they achieved a 100% electronic payment rate, eliminated bounced or lost checks, and reduced their PayPal fees by 75%. Trolley provided their artists with full payment transparency and significantly lightened the customer service load for Crucial Music's small team.

Crucial Music

Tanvi Patel

CEO & Owner